FAQs - FirenzFlora

If the product received is damaged what happens?

In the case the flowers arrive to you in damaged condition the matter should be notified immediately. We will look into best possible way to remedy the situation.

What countries and cities do you deliver to?

We deliver (Dubai, Abu Dhabi, Sharjah, Ajman, and Alain) cities in the UAE.

What are the delivery charges?

Depend on size of the order and distance .

Can I request a specific date and time for the delivery?

It is possible, however subject to confirmation.

What name will show on my credit card with the charges?

The credit card statements will show the charge as "Firenze Flora Trading LLC”

Is it possible to cancel the order and do I get a full refund?

It totally depends on the nature and volume of the order. However, we consider any request fairly.

What credit cards do you accept?

We accept VISA, Mastercard credit and Debit Cards.

How can I get help in processing My order?

Please call +971-4-4329818 for assistance. Or write to info@firenzeflora.com our consultant will contact you.

Which payment method do you accept ?

CASH, BANK TRANSFER, CREDIT CARD, CASH, PAYPAL

Do you do delivery?

We deliver our products to all over UAE through our sales van, however it is subject to confirmation.

What assurance do I have that my order arrives in perfect condition?

We use our cool vans to deliver our flowers and maintain cool chain during whole process, we make all efforts to ensure that the product arrives to the recipient in perfect condition. If there are any issues on completion of delivery, please contact us immediately for assistance.

How can I can place the order?

Customer can place the order through below channels.

(b) By Phone - Please call +971-4-4329818 during our office hours (8:00AM - 6:00 PM UAE Standard Time) and we will be glad to process the order for you.