If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.firenzeflora.ae. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
www.firenzeflora.ae follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Disclaimer Generator.
You may consult this list to find the Privacy Policy for each of the advertising partners of www.firenzeflora.ae.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.firenzeflora.ae, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that www.firenzeflora.ae has no access to or control over these cookies that are used by third-party advertisers.
www.firenzeflora.ae’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
www.firenzeflora.ae does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See www.firenzeflora.ae/termscondition/
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable]. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at info@firenzeflora.com. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at our stores from where goods were bought.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Quality Policy
Quality for us means satisfying clients on each and every project and mandate we execute. It is our policy to achieve client satisfaction through the careful management of our work processes, with due attention to value creation through scope, schedule, cost control and with emphasis on safety and the environment. Quality is an integral part of every aspect of our business.
The head of each business unit or a functional or support unit is empowered to develop and implement a Quality Management System specific to the line of business, based on Corporate Procedures and Systems. A Quality Plan shall be developed for every project or mandate. The Quality Plan shall address the specific needs of the client, key technical features, and execution measures to ensure success and a monitoring plan to deliver results. The Quality Plan shall incorporate appropriate methods to obtain feedback from the client during project execution for measuring and monitoring client satisfaction. Monitoring of Quality Plans shall focus on the application and improvement of work processes and methodology.
We are committed to achieving and maintaining excellence in all aspects of its operations. We recognize and accept the mandate to conduct our activities in a responsible manner. We shall, so far as it is reasonably practicable, provide a system of work that protects the health and safety of our own employees, visitors, contractors and the public and at the same time minimizes the impact of our activities on the environment. The accountability for achieving these objectives is vested in the appropriate level of Operating Manager. To achieve excellence in our business and work environment, the commitment and co-operation of all management, staff, contractors and visitors is essential.
We are committed to our HSE policy as ;
“At Firenze Flora, we understand the importance of credibility, integrity and trustworthiness to our success as a business. We are committed to maintain high ethical standards in all our operations & everywhere we exist. We have strong belief in the principles of honesty, Reliability, Fairness, Compassion, mutual respect and social freedoms.
Honesty:False stories never had a part of our work culture neither in future, we believe in writing true stories. We will never deliberately mislead any of our customers or associates. We will be as candid as possible, openly and freely sharing information, as appropriate to the relationship.
Reliability: We will not leave any stone unturned to keep our commitments. We will never make any false promises to achieve short term benefits, and our team will not make commitment on behalf of the Company unless they are sure of fulfillment &have the authority to do so.
Fairness: In our all dealings we care of utmost level of fairness with all our customers and associates. All the decision, we made cannot be questioned on the ground of fairness at all.
Respect: We believe in open and directness in our communication, and receptive to influence. We honor and value the abilities and contributions of others, embracing the responsibility and accountability for our actions in this concern.
Compassion: We maintain an awareness of the needs of others and act to meet those needs in best possible ways. We also evaluate and minimize any potential risk or negative impact in our surrounding. We act in ways that are consistent with our commitment to social responsibility.
A flower’s journey to you can span continents and oceans, covering literally tens of thousands of miles – all in a matter of days.
We have a long-standing relationship with some of the best farms and exporters in many flower growing countries. We look for suppliers with the right attitudes, systems and track records to ensure rigorous quality standards during growth, harvest, grading and packaging.
Although Firenze purchases a variety of products from best growers, exporters and auctions wherein, they take intensive care of all the flowers and closely monitored the whole process to ensure high quality standards.
All the flowers we import goes through a rigorous quality check process and all the Below stated measures are being followed at farm level.
Cutting > Post Harvesting Treatment > Grading > Bunching > Hydration > Packaging >Pre-Cooling(Start of a Cold Chain)
This is the start of what is referred to as the “Cold Chain”. This pre-cooling process helps preserve the product during its journey to our stores. And it has to be maintained during whole logistic journey until flowers reach to end user.
All of our flowers are lifted by aircrafts as a perishable cargo from its nearest airport in the origin country to the nearest airport in the destination country. From where we clear the flowers within very minimal time frame and transport them to our cold storage by the help of our refrigerated transportation.
Our cold storage facility is capable to handle up to 1000 Boxes Fresh Cut Flowers at a time, when the flowers arrive at our Facility, they are properly checked for quality and quantity measures, then taken immediately to the in-store cooler (the last step in the Cold Chain).
The next step, All the flowers must be removed from their boxes and goes through of post-harvest care procedures to maintain product quality and keep them ready for sale.
For delivery to our customers, we follow the complete cold chain system and transport all of our flowers in appropriate refrigerated vehicles.
It is completing our description of a flower’s journey from the farms level to customer’s place. All the commercial flowers may achieve a vase life of 7-10 days provided a proper care is being given.